If you’ve filled out the HBRACC Info Hub but your company isn’t showing up correctly in the member directory, the details probably went into your personal profile instead of your company’s record. Your company’s public listing pulls from two places: the Related Businesses tab under My Info (company name, address, phone, website, area served, budget tier) and My Directory Listing(s) (description, keywords, categories). The Contact Info tab is just you, and homeowners never see it.
It’s an easy mix-up. The two pages sit one click apart and look a lot alike, and most member companies still haven’t picked their directory categories. Some of the listings that look empty aren’t empty at all. Someone did the work, it just landed on the wrong page. Here’s how to tell them apart and fix it in about ten minutes.
What’s the difference between my personal profile and my company listing?
The Info Hub keeps a record for you, the person who logs in, and a separate record for the company you work for. Your company’s directory listing is built from the company record.
- Your personal profile: My Info, Contact Info tab. Your own name is at the top. It holds your email and phone, a Professional Bio, a Bio and a Categories box. None of it shows on your company’s directory listing.
- Your company record: My Info, Related Businesses tab. Your company’s name is at the top. This is where the address, phone, email and website homeowners see are stored, along with Budget Tier, Area Served, Project Specialty and Designation Badges.
- Your directory listing: My Directory Listing(s) in the left-hand menu. This is the public page: your description, search description, keywords and your two categories.
Quick check: if your own name is at the top of the page you’re editing, you’re on your personal profile.
How do I update my company’s address, phone and website?
- Log in to the HBRACC Info Hub with your username and password. No login yet, or it won’t work? Click “Create One” or “Forgot your Username or Password?” on the login page.
- Click My Info in the left-hand menu, then the Related Businesses tab.
- Make sure your company’s name is at the top of the page.
- Under Contact Info, click the green pencil next to an address or email to change it, or the plus sign to add a phone number or website.
- Fill in Budget Tier, Area Served, Project Specialty and Designation Badges. Area Served is the filter homeowners use most, so pick every region where you take work.
- Click the green Save button at the top right.
How do I pick my categories and write my description?
Click My Directory Listing(s) in the left-hand menu. Your company’s listing opens with a pencil icon next to each section. Click the pencils to add your Description, Search Description and Keywords, and choose up to two Categories, then click Done. Our How to Choose Your Categories guide lists every category and what it covers.
Skip the Categories box on your personal Contact Info tab. Picking categories there won’t put your company in the directory.
Why can’t I see the Related Businesses tab or the pencil icons?
Editing your company’s record takes more access than editing your own profile. If you log in and can’t change your company’s information, your login doesn’t have that access yet. Email Katie at admin@capecodbuilders.org and she’ll give you, or whoever should manage the listing, Super Admin access. GrowthZone’s guide to updating related business information in the Info Hub covers the same steps.
How do I check what homeowners see?
Search for your company in the HBRACC member directory. Your listing should show your company name, phone, website, description and categories. If something’s still missing after you’ve saved it on the right pages, email Katie and we’ll take a look.
For the full Info Hub walkthrough, including events, invoices and autopay, see How to Build Your Listing in HBRACC’s New Info Hub.
Frequently asked questions
I filled out my bio. Why isn’t it on my company’s listing?
The Bio on your Contact Info tab is your personal bio. Your company’s write-up goes in the Description section under My Directory Listing(s).
Do I have to start over?
No. Copy what you wrote into the right fields on the Related Businesses tab and in My Directory Listing(s). Your personal profile can stay as it is.
How many categories can my company have?
Two on a Standard listing. Enhanced Digital Visibility adds up to two bonus categories, along with your logo, photos, video and priority placement.
Can a coworker manage our listing instead of me?
Yes. Email Katie with their name and email address and she’ll give them Super Admin access.
How long does this take?
About ten minutes if you have your description handy.
Who do I call if I’m stuck?
Katie Minehart, Operations & Member Services Manager, at admin@capecodbuilders.org or 508-419-0620. She’d rather walk you through it than have your company missing from the directory.